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Více informací o knize Service Design for Business - A Practical Guide to Optimizing the Customer Experience

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Anotace knihy

Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. "The Art of Services Design" shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing

• Plný název: Service Design for Business - A Practical Guide to Optimizing the Customer Experience
• Autor: Ben Reason, Lavrans Lovlie, Melvin Brand Flu
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 208
• EAN: 9781118988923
• ISBN: 1118988922
• ID: 09084815
• Nakladatelství: John Wiley & Sons Inc
• Hmotnost: 390 g
• Rozměry: 163 × 237 × 20 mm
• Datum vydání: 04. December 2015

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