Kód: 02809213
This is Service Design Doing
Autor Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. ... celý popis
- Jazyk:
Angličtina - Vazba: Brožovaná
- Počet stran: 500
Nakladatelství: O'Reilly Media, 2018
- Více informací o knize
976 Kč
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Více informací o knize This is Service Design Doing
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Anotace knihy
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Parametry knihy
Zařazení knihy Knihy v angličtině Computing & information technology Computer science Human-computer interaction
976 Kč
- Plný název: This is Service Design Doing
- Autor: Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 500
- EAN: 9781491927182
- ISBN: 9781491927182
- ID: 02809213
- Nakladatelství: O'Reilly Media
- Hmotnost: 860 g
- Rozměry: 233 × 187 × 24 mm
- Datum vydání: 19. January 2018
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