Kód: 02809213
This is Service Design Doing
Autor Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. ... celý popis
- Jazyk:
Angličtina - Vazba: Brožovaná
- Počet stran: 500
Nakladatelství: O'Reilly Media, 2018
- Více informací o knize
Mohlo by se vám také líbit
-
Seven Husbands of Evelyn Hugo
242 Kč -
The Mom Test
440 Kč -
The Design of Everyday Things
349 Kč -
Zero to One
276 Kč -
Atomic Habits
482 Kč -
Girl in Pieces
193 Kč -
Solaris
214 Kč -
Man's Search For Meaning
258 Kč -
Good Strategy/Bad Strategy
260 Kč -
The Hard Thing about Hard Things
465 Kč -
Clean Architecture
683 Kč -
Inspired - How to Create Tech Products Customers Love, 2nd Edition
611 Kč -
The Design of Everyday Things
523 Kč -
Storyworthy
318 Kč -
The Doors of Perception and Heaven and Hell
303 Kč -
Domain-Driven Design
1390 Kč -
Implementing Domain-Driven Design
1198 Kč -
Microservice Patterns
996 Kč -
Creativity
367 Kč -
The Big Book of Dashboards
832 Kč -
Articulating Design Decisions
801 Kč -
Blue Ocean Strategy, Expanded Edition
521 Kč -
The Creative Act
573 Kč -
Accelerate
365 Kč -
Building a StoryBrand
376 Kč -
The Mythical Man-Month
804 Kč -
Continuous Discovery Habits
334 Kč -
Scaling Up
612 Kč -
Built To Sell
253 Kč -
The History of Graphic Design. 40th Ed.
576 Kč -
Compound Effect
335 Kč -
Mindset
342 Kč -
Don't Make Me Think, Revisited
797 Kč -
The Five Dysfunctions of a Team
443 Kč -
Clean Code
1282 Kč -
Choice Factory
439 Kč -
Radical Candor: Fully Revised & Updated Edition
480 Kč -
100 Things Every Designer Needs to Know About People
608 Kč -
Creative Confidence
235 Kč -
Jonathan Livingston Seagull
288 Kč -
Software Architect Elevator
1049 Kč -
Good Services
416 Kč -
Laws of UX 2e
894 Kč -
Design Thinking Toolbox - A Guide to Mastering the Most Popular and Valuable Innovation Methods
599 Kč -
Graphic Storytelling and Visual Narrative
412 Kč -
Testing Business Ideas - A Field Guide for Rapid Experimentation
599 Kč -
DESIGN THINKING PLAYBOOK - Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems
599 Kč -
Gramatica Ativa (segundo Novo Acordo Ortografico)
430 Kč -
Mapping Experiences
1129 Kč -
Hit Refresh
244 Kč -
Design Patterns
1107 Kč -
Value Proposition Design - How to Create Products and Services Customers Want
637 Kč -
Make Time
400 Kč -
Patterns, Principles and Practices of Domain- Driven Design
1034 Kč -
Classic Composition Notebook
207 Kč -
Extreme Programming Explained: Embrace Change
895 Kč -
Bulletproof Problem Solving - The One Skill That Changes Everything
505 Kč -
Design Thinking Methodology Book
224 Kč -
About Face - The Essentials of Interaction Design, 4e
954 Kč -
The Clean Coder
845 Kč -
Visual Thinking
412 Kč -
Infinite Game
358 Kč -
Sprint
412 Kč -
Test Driven Development
915 Kč -
Alexander McQueen
1290 Kč -
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures
397 Kč -
This is Service Design Thinking. Basics - Tools - Cases
664 Kč -
Change by Design
465 Kč -
User Experience Team of One
1354 Kč -
UX Strategy
801 Kč -
This Is Service Design Methods
835 Kč -
This Is Service Design Thinking
679 Kč -
Design Thinking for Business Growth: How to Design and Scale Business Models and Business Ecosystems
571 Kč -
101 Design Methods
617 Kč -
Baby Whisperer
365 Kč -
Service Design for Business - A Practical Guide to Optimizing the Customer Experience
491 Kč -
ISE Service Management: Operations, Strategy, Information Technology
1829 Kč -
The Making of a Manager
441 Kč -
Lean UX
1001 Kč -
Making and Breaking the Grid, Second Edition, Updated and Expanded
759 Kč -
Design Thinking and Innovation Metrics: Powerful T ools to Manage Creativity, OKRs, Product, and Busi ness Success
602 Kč -
Information Architecture, 4e
1034 Kč -
Build Better Products
1293 Kč -
Think Like a UX Researcher
1705 Kč -
Helene Schjerfbeck
822 Kč -
Life and Death Design: What Life-Saving Technology Can Teach Everyday UX Designers
644 Kč -
Service Design
1307 Kč -
Unleashing the Power of UX Analytics: Proven techniques and strategies for uncovering user insights to deliver a delightful user experience
795 Kč -
Storytelling for User Experience
1355 Kč -
Customer-Driven Transformation
1087 Kč -
Organise Ideas
651 Kč
Darujte tuto knihu ještě dnes
- Objednejte knihu a zvolte Zaslat jako dárek.
- Obratem obdržíte darovací poukaz na knihu, který můžete ihned předat obdarovanému.
- Knihu zašleme na adresu obdarovaného, o nic se nestaráte.
Informovat o naskladnění knihy
Zašleme vám zprávu jakmile knihu naskladníme
Zadejte do formuláře e-mailovou adresu a jakmile knihu naskladníme, zašleme vám o tom zprávu. Pohlídáme vše za vás.
Více informací o knize This is Service Design Doing
Nákupem získáte 96 bodů
Anotace knihy
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Parametry knihy
Zařazení knihy Knihy v angličtině Computing & information technology Computer science Human-computer interaction
963 Kč
- Plný název: This is Service Design Doing
- Autor: Adam Lawrence, Jakob Schneider, Marc Stinkdorn, Markus Edgar Hormess
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 500
- EAN: 9781491927182
- ISBN: 9781491927182
- ID: 02809213
- Nakladatelství: O'Reilly Media
- Hmotnost: 860 g
- Rozměry: 233 × 187 × 24 mm
- Datum vydání: 19. January 2018
Oblíbené z jiného soudku
-
Digital Manufacturing in Industry 5.0
4375 Kč -
Cybersecurity for Beginners
467 Kč -
Art of Borderlands 3
930 Kč -
Rocket Surgery Made Easy
723 Kč -
Quantifying the User Experience
1206 Kč -
Calm Technology
442 Kč -
Unmasking the Social Engineer - The Human Element of Security
599 Kč -
UX Design with Figma
801 Kč -
Microinteractions: Full Color Edition
645 Kč -
The Fundamentals of UX Writing
611 Kč -
Automata Theory and its Applications, 1
1182 Kč -
Practical Tableau
1339 Kč -
Evil by Design - Interaction design to lead us into temptation
679 Kč -
Bottlenecks
723 Kč -
Practical UX Design
770 Kč -
Forms that Work
1374 Kč -
Accessibility Handbook
467 Kč -
UI UX Design
1696 Kč -
Interview Techniques for UX Practitioners
506 Kč -
Information Visualization
1900 Kč -
Complex Network Analysis in Python
777 Kč -
Cognitive Biases in Visualizations
308 Kč -
Designed for Use 2e
812 Kč -
Microsoft Power BI Cookbook
1456 Kč -
Designing with Data
801 Kč -
Sketching in Human Computer Interaction
1384 Kč -
OPC Unified Architecture
2196 Kč -
Researching UX: User Research
723 Kč -
Visual Thinking for Information Design
1749 Kč -
Tao of Microservices
1279 Kč -
Mobile User Experience
1015 Kč -
Introduction to Parallel Processing
4707 Kč -
Neural Circuits and Networks, 1
2644 Kč -
User-Centered Design
525 Kč -
Cybersecurity for Beginners
620 Kč -
Interaction Design
749 Kč -
Human-Computer Interaction
2861 Kč -
Auditing and GRC Automation in SAP
5748 Kč -
Tragic Design
692 Kč -
Guide to TCP/IP
7493 Kč -
Hands-On Data Analysis with NumPy and pandas
795 Kč -
Bootstrap
491 Kč -
Designing Mobile Interfaces
858 Kč -
Introducing Ethereum and Solidity
1499 Kč -
Fixing Bad UX Designs
1034 Kč -
Creative Prototyping with Generative AI
858 Kč -
Interactive Data Visualization for the Web
1293 Kč -
Universal UX Design
1503 Kč -
Augmented Reality in public spaces. Basic Techniques for video mapping
1021 Kč
O tomto obchodě
Nákupní rádce
Přehledy
Knihy podle jazyka
Osobní odběr Praha, Brno a 48486 dalších
Copyright ©2008-26 nejlevnejsi-knihy.cz Všechna práva vyhrazenaSoukromíCookies
Vrácení do měsíce
571 999 099 (8-15.30h)