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Anotace knihy

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a five-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan.On the Front Line reveals similarities and differences found in work environments -- such as variance in authority relations and division of labor -- as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing

• Plný název: On the Front Line
• Podnázev: Organization of Work in the Information Economy
• Autor: Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 320
• EAN: 9780801485671
• ISBN: 0801485673
• ID: 04707809
• Nakladatelství: Cornell University Press
• Hmotnost: 500 g
• Rozměry: 235 × 155 × 18 mm
• Datum vydání: 22. June 1999

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