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Anotace knihy

The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loyalty, customer-centered metrics, managing customer contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society. This book, which includes authors from both academia and industry, will provide academics with an invaluable current view of the field and practitioners with a window into the latest academic thinking. With chapters from internationally renowned contributors, this comprehensive yet concise Handbook will appeal to service marketing academics, researchers and service practitioners.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing

• Plný název: Handbook of Service Marketing Research
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 640
• EAN: 9780857938848
• ISBN: 0857938843
• ID: 04743298
• Nakladatelství: Edward Elgar Publishing Ltd
• Hmotnost: 1078 g
• Rozměry: 167 × 241 × 37 mm
• Datum vydání: 28. February 2014

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