Kód: 08925044
It is now well recognised that an effective service recovery program is essential to generating customer satisfaction and loyalty. A number of studies have investigated the impact of service recovery efforts (compensation, speed o ... celý popis
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It is now well recognised that an effective service recovery program is essential to generating customer satisfaction and loyalty. A number of studies have investigated the impact of service recovery efforts (compensation, speed of response, etc) on post-r
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing
2405 Kč
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