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Anotace knihy

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing

• Plný název: Experience
• Podnázev: The 5 Principles of Disney Service and Relationship Excellence
• Autor: Bruce Loeffler, Brian Church
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 304
• EAN: 9781119028659
• ISBN: 1119028655
• ID: 05343170
• Nakladatelství: John Wiley & Sons Inc
• Hmotnost: 508 g
• Rozměry: 238 × 164 × 28 mm
• Datum vydání: 10. April 2015

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