Kód: 14132566
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quali ... celý popis
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This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
Zařazení knihy Knihy v angličtině Economics, finance, business & management Industry & industrial studies Service industries
1474 Kč
Osobní odběr Praha, Brno a 12903 dalších
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