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Více informací o knize Quality Is Personal

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Anotace knihy

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques

• Plný název: Quality Is Personal
• Podnázev: A Foundation For Total Quality Management
• Autor: Harry V. Roberts, Bernard Sergesketter
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 176
• EAN: 9780029266250
• ISBN: 0029266254
• ID: 04487780
• Nakladatelství: Simon & Schuster
• Hmotnost: 213 g
• Rozměry: 235 × 156 × 13 mm
• Datum vydání: 28. June 1993

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