Kód: 06739029
Current Issues and Development in Hospitality and Tourism Satisfaction
Autor John A. Williams
Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. ... celý popis
- Jazyk:
Angličtina - Vazba: Pevná
- Počet stran: 218
Nakladatelství: Taylor & Francis Inc, 2004
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Anotace knihy
Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
Parametry knihy
Zařazení knihy Knihy v angličtině Economics, finance, business & management Industry & industrial studies Service industries
5443 Kč
- Plný název: Current Issues and Development in Hospitality and Tourism Satisfaction
- Autor: John A. Williams
- Jazyk: Angličtina
- Vazba: Pevná
- Počet stran: 218
- EAN: 9780789024336
- ISBN: 9780789024336
- ID: 06739029
- Nakladatelství: Taylor & Francis Inc
- Hmotnost: 560 g
- Rozměry: 226 × 156 × 20 mm
- Datum vydání: 03. September 2004
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