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Anotace knihy

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

Parametry knihy

Zařazení knihy Knihy v angličtině Reference, information & interdisciplinary subjects Library & information sciences

• Plný název: Understanding Reference Transactions
• Podnázev: Transforming an Art into a Science
• Autor: Matthew L. Saxton, John V. Richardson
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 232
• EAN: 9780125877800
• ISBN: 0125877803
• ID: 04495415
• Nakladatelství: Emerald Publishing Limited
• Hmotnost: 513 g
• Rozměry: 229 × 152 × 17 mm
• Datum vydání: 08. May 2002

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