Kód: 50454368

Serving the Customer

Name: Serving the Customer
Brand: Springer Nature B.V.
SKU: 50454368
Price: 1309.00 CZK
Availability: InStock
Author: Thomas Aichner
ISBN: 9783658390730

Autor Thomas Aichner

Jazyk: Angličtina
Vazba: Brožovaná
Počet stran: 408
Nakladatelství: Springer Nature B.V., 2023
Více informací o knize

1309 Kč

Skladem u dodavatele
Odesíláme za 10-18 dnů

Přidat mezi přání

Mohlo by se vám také líbit

A Quaint Town for a Killing
224 Kč
Koupit

Darujte tuto knihu ještě dnes

Objednejte knihu a zvolte Zaslat jako dárek.
Obratem obdržíte darovací poukaz na knihu, který můžete ihned předat obdarovanému.
Knihu zašleme na adresu obdarovaného, o nic se nestaráte.

Více informací

Více informací o knize Serving the Customer

Parametry knihy
Anotace
Oblíbené z jiného soudku

Nákupem získáte 131 bodů

Anotace knihy

This book examines key aspects of selling and the sale of goods and services in B2C and B2B. Renowned scholars and practitioners contributed their expertise with a wide range of articles about how to serve customers and the role of selling and sales. Their research results and practical experiences can be used as a basis for further research as well as implemented by small, medium-sized and globally operating companies.

The 13 chapters are organized in four parts, starting with (I) value creation and selling services, followed by (II) business negotiations and sales in B2B, (III) using technology and innovation to increase sales and study consumers, and finishing with two chapters about sales competencies on the one hand and a critical piece about consumption on the other hand under (IV) selling more or consuming less?

The European perspective adopted in the book provides both international researchers and entrepreneurs, as well as those already working in Europe, with a better understanding of the market and the dynamics in the consumer and business sectors.

Excerpt from the content

The meaning of value creation and value-in-use in selling services
The vital role of pricing, customer participation, and the responsibilities of front-line employees
How to negotiate the sale in B2B and purchase of three distinct types of business services
How, why, and under which circumstances retailers are considering machine learning forecasting methods to increase sales
Proposal for an autonomous consumer business, which is about fully automating transactions between a seller and a buyer
How the Net Promoter Score works and why it can be both beneficial but also viewed skeptically
Which specific competencies sales professionals must possess to succeed and sell well
The downsides and threats of our economic system with a single-minded focus on thegrowth of sales or revenues