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Více informací o knize Managing Public Disputes: A Practical Guide for Government, Business & Citizens' Groups

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• Anotace
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Anotace knihy

For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: ten proven principles for managing conflict; a comprehensive framework with step-by-step procedures for creating productive outcomes; seven illustrative case examples; detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation; suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high; and eight tasks targeted for designing an overall strategy for managing public disputes.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Industry & industrial studies Industrial relations, health & safety

• Plný název: Managing Public Disputes: A Practical Guide for Government, Business & Citizens' Groups
• Autor: Susan L. Carpenter, W.J.D. Kennedy
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 320
• EAN: 9780787957421
• ISBN: 0787957429
• ID: 04920396
• Nakladatelství: John Wiley & Sons Inc
• Hmotnost: 488 g
• Rozměry: 228 × 157 × 19 mm
• Datum vydání: 15. August 2001

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