Kód: 06697044
Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regul ... celý popis
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Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques
4606 Kč
Osobní odběr Praha, Brno a 12903 dalších
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