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Více informací o knize Guest Service in the Hospitality Industry

• Parametry knihy
• Anotace
• Oblíbené z jiného soudku

Anotace knihy

This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Industry & industrial studies Service industries

• Plný název: Guest Service in the Hospitality Industry
• Autor: Paul J. Bagdan
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 320
• EAN: 9781118071809
• ISBN: 1118071808
• ID: 01401744
• Nakladatelství: John Wiley & Sons Inc
• Hmotnost: 668 g
• Rozměry: 240 × 197 × 21 mm
• Datum vydání: 07. December 2012

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