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Anotace knihy

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques

• Plný název: Firing on All Cylinders
• Podnázev: The Service/Quality System for High-Powered Corporate Performance
• Autor: Jim Clemmer
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 392
• EAN: 9780771591662
• ISBN: 9780771591662
• ID: 07406181
• Nakladatelství: Clemmer Group
• Hmotnost: 553 g
• Rozměry: 229 × 152 × 22 mm
• Datum vydání: 01. January 1992

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