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Anotace knihy

How often has a companya s handling of a customera s telephone call turned out to be a turn--off? How often has a customer query in the retail environment turned into a relationship--killer, rather than a loyalty--builder? No matter how good the work behind brand positioning and communication, a reputation can be ruined by one poor interaction with a customer. The challenge for any brand--focused company is to ensure that the whole organisation actually a livesa the brand. New in paperback, Brand Manners is the runaway bestseller that demonstrates why a company needs, and how it can create, a branded service culture that consistently exceeds customer expectations. Drawing on a host of major case studies, Hamish Pringle and William Gordon show how any company can align its internal and external brand values to build a a self--confidenta organisation.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques

• Plný název: Brand Manners
• Podnázev: How to create the self-confident organisation to live the brand
• Autor: Hamish Pringle, William Gordon
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 336
• EAN: 9780470856109
• ISBN: 0470856106
• ID: 04886362
• Nakladatelství: John Wiley & Sons Inc
• Hmotnost: 556 g
• Rozměry: 229 × 156 × 21 mm
• Datum vydání: 25. March 2003

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