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• Parametry knihy
• Anotace
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Anotace knihy

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. However, despite the growth in the number of studies which have explored issues relating to service providers, no book has so far integrated the knowledge regarding customer contact employees. The Service Providers is designed to fill the gap by discussing distinctive issues relevant to service providers, while linking them to extant research on customers and service in organisations. Integrating theory and research, it looks at factors that determine the performance of service providers, applies models of social psychology and organizational behavior to the analysis of the service role and points to important managerial implications.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques

• Plný název: Service Providers
• Autor: Dana Yagil
• Jazyk: Angličtina
• Vazba: Pevná
• Počet stran: 236
• EAN: 9780230514973
• ISBN: 0230514979
• ID: 04554678
• Nakladatelství: PALGRAVE MACMILLAN
• Hmotnost: 445 g
• Rozměry: 216 × 140 × 18 mm
• Datum vydání: 17. April 2008

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