Kód: 07183909
Quality in Public Services
Autor Lucy Gaster
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definitio ... celý popis
- Jazyk:
Angličtina - Vazba: Brožovaná
- Počet stran: 160
Nakladatelství: Open University Press, 1995
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Anotace knihy
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definition, implementation and measurement.
Parametry knihy
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques
895 Kč
- Plný název: Quality in Public Services
- Autor: Lucy Gaster
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 160
- EAN: 9780335191604
- ISBN: 9780335191604
- ID: 07183909
- Nakladatelství: Open University Press
- Hmotnost: 230 g
- Rozměry: 228 × 153 × 9 mm
- Datum vydání: 01. January 1995
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