Kód: 05357889
Inbound Call Centers
Autor Robert A. Gable
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
- Jazyk:
Angličtina - Vazba: Pevná
- Počet stran: 192
Nakladatelství: Artech House Publishers, 1993
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Anotace knihy
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
Parametry knihy
Zařazení knihy Knihy v angličtině Technology, engineering, agriculture Electronics & communications engineering Communications engineering / telecommunications
3032 Kč
- Plný název: Inbound Call Centers
- Podnázev: Design, Implementation and Management
- Autor: Robert A. Gable
- Jazyk: Angličtina
- Vazba: Pevná
- Počet stran: 192
- EAN: 9780890066409
- ISBN: 9780890066409
- ID: 05357889
- Nakladatelství: Artech House Publishers
- Hmotnost: 454 g
- Rozměry: 229 × 152 × 14 mm
- Datum vydání: 01. December 1993
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