Kód: 06327498
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through ... celý popis
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Zařazení knihy Knihy v angličtině Society & social sciences Sociology & anthropology Sociology
8015 Kč
Osobní odběr Praha, Brno a 12903 dalších
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