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Více informací o knize Determinants of Customer Satisfaction

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Anotace knihy

This is the first study that investigates customer satisfaction in the restaurant industry in Kabul, Afghanistan. The study explored whether 1) restaurant atmosphere; 2) employee conduct; 3) food quality; 4) harassment; 5) respect for family privacy; 6) competitions; and 7) locations impact the level of satisfaction customers express about the restaurant industry. Using the linear regression analysis, the paper found that, customers currently priorities cultural norms, such as respect for family privacy rather than service quality factors, such as food quality, employee behavior, and restaurant atmosphere. The book concludes that due to lack of competition, customers these days value a restaurant, where they feel relaxed with their families and there is a great deal of respect for females. The book attempts to provide empirical evidence on customer satisfaction, improve managerial decision making, and impact the overall growth of the restaurant industry.

Parametry knihy

Zařazení knihy Knihy v němčině Sozialwissenschaften, Recht, Wirtschaft Wirtschaft Management

• Plný název: Determinants of Customer Satisfaction
• Autor: Dale Walker, Jimbo Claver
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 56
• EAN: 9786205518878
• ISBN: 6205518872
• ID: 42619516
• Nakladatelství: LAP LAMBERT Academic Publishing
• Hmotnost: 102 g
• Rozměry: 220 × 150 × 4 mm
• Datum vydání: 29. November 2022

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