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Anotace knihy

CUSTOMER CENTRICITY

Create Memorable Experiences That Build Loyalty and Advocacy

Customers don't remember transactions-they remember experiences.

Customer Centricity shows how to design every interaction around genuine value, emotional connection, and long-term trust. This book moves beyond customer service to embed customer thinking into strategy, culture, and decision-making.

You'll learn how to:

• See your organization through your customer's eyes
• Design experiences that differentiate, not imitate
• Build loyalty that outlasts price competition
• Turn customers into advocates

Because sustainable growth is built on relationships, not campaigns.

When customers win, everyone wins.

Parametry knihy

• Plný název: CUSTOMER CENTRICITY
• Podnázev: Create Memorable Experiences That Build Loyalty and Advocacy
• Autor: DERRICK SEKIZIYIVU
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 158
• EAN: 9781998628735
• ISBN: 1998628736
• ID: 50450106
• Nakladatelství: THERRID PUBLISHERS
• Hmotnost: 222 g
• Rozměry: 229 × 152 × 9 mm
• Datum vydání: 07. March 2025

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