Kód: 10910629
Call Center Optimization
Autor Ger Koole
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the schedu ... celý popis
- Jazyk:
Angličtina - Vazba: Brožovaná
- Počet stran: 158
Nakladatelství: MG Books, 2013
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Anotace knihy
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.
Parametry knihy
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management
973 Kč
- Plný název: Call Center Optimization
- Autor: Ger Koole
- Jazyk: Angličtina
- Vazba: Brožovaná
- Počet stran: 158
- EAN: 9789082017908
- ISBN: 9789082017908
- ID: 10910629
- Nakladatelství: MG Books
- Hmotnost: 266 g
- Rozměry: 157 × 235 × 14 mm
- Datum vydání: 04. January 2013
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