Kód: 01335503
Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that ... celý popis
Nákupem získáte 50 bodů
Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, and more.
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing
496 Kč
Osobní odběr Praha, Brno a 12903 dalších
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