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Více informací o knize Service Level Manager

• Parametry knihy
• Anotace
• Oblíbené z jiného soudku

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Anotace knihy

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Industry & industrial studies Media, information & communication industries

• Plný název: Service Level Manager
• Autor: John Sansbury
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 152
• EAN: 9781780172941
• ISBN: 178017294X
• ID: 09183129
• Nakladatelství: BCS Learning & Development Limited
• Hmotnost: 172 g
• Rozměry: 198 × 129 × 9 mm
• Datum vydání: 31. July 2017

Oblíbené z jiného soudku

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