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Více informací o knize Revolutionize Your Customer Experience

• Parametry knihy
• Anotace
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Anotace knihy

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Parametry knihy

• Plný název: Revolutionize Your Customer Experience
• Autor: Colin Shaw
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 220
• EAN: 9781349518340
• ID: 02966709
• Nakladatelství: Springer Palgrave Macmillan
• Hmotnost: 345 g
• Rozměry: 235 × 155 × 13 mm
• Rok vydání: 2004

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