Kód: 06322079
Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and ass ... celý popis
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Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and assessment instruments that help you teach employees the importance of customer service and improve their performance.
Zařazení titulu Knihy v angličtině Economics, finance, business & management Business & management Management & management techniques
Osobní odběr Praha, Brno a 12903 dalších
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