Kód: 18203914
Takes a hands-on, interactive approach to help students refine and practice their telephone skills. This work covers all phone skills, including listening, question-ing, speaking, handling incoming and outgoing calls, customer ord ... celý popis
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Takes a hands-on, interactive approach to help students refine and practice their telephone skills. This work covers all phone skills, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. It also includes examples of proper techniques.
Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Business communication & presentation
Osobní odběr Praha, Brno a 12903 dalších
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