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Více informací o knize ITIL V3 Service Strategy

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• Anotace
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Anotace knihy

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Parametry knihy

Zařazení knihy Knihy v angličtině Reference, information & interdisciplinary subjects Library & information sciences Library, archive & information management

• Plný název: ITIL V3 Service Strategy
• Autor: Great Britain: Cabinet Office
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 495
• EAN: 9780113313044
• ISBN: 0113313047
• ID: 04411090
• Nakladatelství: TSO
• Hmotnost: 1768 g
• Rozměry: 217 × 280 × 27 mm
• Datum vydání: 29. July 2011

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