Kód: 06375807
Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions an ... celý popis
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Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner.
Zařazení knihy Knihy v angličtině Society & social sciences Psychology Psychological theory & schools of thought
Osobní odběr Praha, Brno a 12903 dalších
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