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Více informací o knize Customer Service Excellence

• Parametry knihy
• Anotace
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Anotace knihy

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.

Parametry knihy

Zařazení knihy Knihy v angličtině Economics, finance, business & management Business & management Sales & marketing

• Plný název: Customer Service Excellence
• Autor: Catherine Mattiske
• Jazyk: Angličtina
• Vazba: Brožovaná
• Počet stran: 102
• EAN: 9781921547270
• ISBN: 1921547278
• ID: 12485362
• Nakladatelství: TPC - The Performance Company Pty Limited
• Hmotnost: 176 g
• Rozměry: 196 × 215 × 14 mm
• Datum vydání: 01. September 2022

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